Mandatory Display of Information
1. Investor Charter for Stock Broker
1a. Investor Charter for Depository Participant
2. Investor Grievance Escalation Matrix
3. Basic details of the Trading Member
| Sto>ck Broker / Depository Participant Name | Registration Number | Registered Address | Branch Address (if any) | Contact Number | Email id |
|---|---|---|---|---|---|
| IIFL Capital Services Limited | INZ000164132 / IN-DP-185-2016 | IIFL House, Sun Infotech Park, Road No 16 V, Plot No B - 23, Thane Industrial Area, Wagle Estate, Thane Mumbai - 400604. Maharashtra. | Branch Locator | ||
4. Key Managerial Personnel Details
| Sr. No. | Name of the Individual | Designation | Contact No. | Email Id |
|---|---|---|---|---|
| 1 | Mr. R Venkataraman | Managing Director | 022- 61502022 | ceo@iifl.com |
| 2 | Mr. Narendra Jain | Whole-Time Director | 022- 61502021 | presbrok@iifl.com |
| 3 | Mr. Ronak Gandhi | Chief Financial Officer | 022- 61502027 | iilaccounts@iifl.com |
| 4 | Ms. Meghal Shah | Company Secretary | 022- 61502030 | secretarial@iifl.com |
| 5 | Mr. Shanker Ramrakhiani | Chief Information Security Officer | 022- 61502037 | ciso@iiflsecurities.com |
| 6 | Mr. Prasad Umarale | Compliance Officer Broking | 022- 61502040 | complianceofficer@iifl.com |
| 7 | Mr. Kedar Karnik | Compliance Officer Depository | 022- 61502040 | complianceofficer@iifl.com |
5a. Procedure for opening an account along with Flowchart
5b. Procedure for filing a complaint and finding out status of the complaint
A. To get prompt service on 24 x7 real time basis below Self-help tool are made available:
- IIFL Help-This portal has self explanatory questions and answers, relevant to all aspects of IIFL Capital Services from account opening to trading. It has: FAQ (Knowledge Base) integrated on IIFL Mobile App and Web with Call to Action thus making navigation easier and links available easily
- FAQ-We have 400+ questions and answers .We have also Intelligent search system by entering a keyword, through which client will get related question and answers
- All new updates with regard to our platforms, products,features and announcements are posted here.
- The client can even raise a query and the progress can be easily tracked from dashboard
- What's App-It is provided to our existing as well as prospective clients. All that a user needs to do is type a 'Hi' to the number '9892691696' and select from the desired menu like Process related information, Trading ideas , Modify account details, Get instant Reports etc. The client can even raise a query from Whatsapp which is integrated with IIFL systems and ticket no is also shared
- Chatbot 'Ask IIFL'- It is provided to our existing as well as prospective clients where General process related information can be obtained, Trading ideas , Modify Account details, Get instant Reports etc The client can even raise a query from the bot itself which is integrated with IIFL and ticket no is also shared
B. Alternatively clients can reach us through below channels
- For any query client can send email to cs@iifl.com (from registered email id) and for any grievance to customergrievances@iifl.com ordpgrievances@iifl.com.
- All new updates with regard to our platforms, products,features and announcements are posted here.
- The client can even raise a query and the progress can be easily tracked from dashboard
Procedure for finding out status of the complaint filed
The status of the written Complaint can be tracked from IIFL Mobile App with below steps:
- Login to IIFL Mobile App
- Go to IIFL Markets and check '?' Help Icon
- Once you click on the '?'' Icon you will find the Ticket No displayed with Status as 'Closed' or 'Open'
Customer Grievance Redressal at IIFL Flow chart
6. Details of Authorized Persons
7. Centralized mechanism for reporting the demise of an investor through KRAs (SOP)
8. PFRDA Investor Grievance Escalation Matrix
9. PFRDA Turn Around Time
Page is last updated on 09/04/2025
